Frequently Asked Questions about Flight Compensation

According to EU261 regulations, you have the right to financial compensation if your flight has been cancelled, delayed by at least 3 hours, or you have been denied boarding due to overbooking. The complete details of your rights are defined by European legislation and may vary depending on the specific circumstances of your flight.

You can check if you are entitled to compensation by entering your flight details into our online verification tool. Our system will automatically assess whether you are entitled to compensation under EU261 regulations.
Check if you are entitled to compensation by filling out this form.

The process to submit a compensation claim typically involves filling out an online form with details of your flight and the situation. Once you submit the claim, our team will review the case and assist you through the claim process.
Find the form at this link.

To initiate the compensation claim process, you may need to provide details of your flight (flight number, date, airline), booking confirmation, and any other documentation supporting your claim.

The period within which you can file a compensation claim can vary, but it is usually at least 3 years from the date of the flight in accordance with EU261 regulations.

If the airline refuses to pay compensation or does not respond to your request, we can assist you in taking legal action to enforce your rights.

The time required to receive compensation can vary, but we typically aim to resolve most cases within 2-6 months from the date of claim submission.

No upfront costs for submitting a compensation claim through our website.
We operate on a "no win, no fee" basis, which means we only charge a commission if we successfully obtain your compensation.

Generally, you can submit a compensation claim for past flights within a time limit of at least three years from the date of the flight in accordance with EU261 regulations. However, it is advisable to do so as soon as possible to increase the chances of success.

This is often the first question that arises. The possibility of receiving compensation depends on various factors such as the duration of the delay, the flight distance, and whether the flight was within the European Union or involved an EU airline. The circumstances of the delay or cancellation (for example, technical problems versus adverse weather conditions) also influence the possibility of obtaining compensation.
Check if you are eligible for compensation by filling out this form.

Financial compensation varies depending on the flight distance and delay time. EU regulations, for example, establish fixed amounts for flights within the EU and internationally, which can range from 250 to 600 euros. Find out the compensation amount by filling out this form.

If your flight has been canceled, you may be entitled to both ticket refund and compensation. This is an important distinction to understand when submitting a request.

In some cases, airlines may offer alternatives to financial compensation, such as vouchers for future flights or class upgrades. Knowing what options are available can help you make the best decision for your needs.

If the airline offers you an alternative flight due to a cancellation, significant delay, or other operational reasons, accepting this option has several implications. Here's what generally accepting an alternative flight means:

1. Renounce Requests for Refund for the Original Flight

By accepting an alternative flight, you generally waive the right to request a full refund of the original ticket, as the airline is providing a substitute service to get you to your destination

Always remember that renouncing reimbursement does not exclude the claim for compensation.

2. Arrival at Destination with Delay

If the alternative flight gets you to your destination later than the scheduled time of your original flight, it's important to consider the impact of this delay on your travel plans. In some cases and jurisdictions (such as in the EU under EU Regulation 261), if the delay exceeds 3 hours, you may still be entitled to financial compensation.

3. Potential Additional Benefits

In some cases, accepting an alternative flight can lead to additional benefits offered by the airline to encourage acceptance, such as vouchersz for future travel, class upgrades, or bonus points for loyalty programs.

4. Edit Travel Plans

Accepting an alternative flight might require modifying your travel plans, including transfers, accommodations, and appointments. Consider carefully whether the new flight option suits your needs and schedule.

5. Right to Assistance

If the alternative flight is scheduled to depart much later than the original flight, you may be entitled to receive assistance from the airline during the wait, such as meals, beverages, and, in some cases, accommodation.

6. Legal and Contractual Considerations

By accepting an alternative flight, you agree to a new contractual offer with the airline. It's important to carefully read any additional terms or conditions that may apply to the new ticket.

In conclusion, accepting an alternative flight can be a practical solution to reach your final destination despite changes to your original itinerary. However, it's important to evaluate how this decision fits into your overall plans and needs.

If the airline with which you have booked a flight fails, the situation can become complex, and you may face several challenges in recovering the costs of your ticket or arranging alternative travel. Here's what you can do and what to pay attention to in such a situation:

1. Check Your Ticket Protection

• - Travel insurance: If you purchased travel insurance before the airline's bankruptcy, check if it covers airline bankruptcy. Some policies offer protection in these cases, and you may be able to get a refund through the insurance.
• - Credit card purchase: If you bought the ticket with a credit card, you may be entitled to a refund through the card issuer as part of their purchase protection policy. Many credit cards provide protection in case of service provider bankruptcy.

2. Find Alternative Flights

Other airlines: Some airlines may offer special fares, known as "rescue fares," to passengers affected by the failure of another airline. These offers are usually available for a limited period and may require proof of the original failed booking.

3. Rimborso e Risarcimenti

• - Governmental or insurance entities: In some countries, there are funds or protection schemes (such as ATOL in Great Britain for holiday packages) that may offer a form of reimbursement or assistance in case an airline fails.
• - Contact the airline or liquidator: To obtain direct information on reimbursement procedures or how to file a claim, it is helpful to check any official communications from the airline or its administrators.

4. Consider the Legal Options.

If you are unable to obtain a refund through the aforementioned channels, you may need to consider legal options. This could involve filing a claim in the airline's liquidation process, though this may result in a partial refund or an extended waiting period.

General Advice

• Keep all documents related to your booking and payments made.
• Stay informed about the latest news and communications from the airline or its administrators.
• Explore all available options for refunds or organizing alternative travel.

The failure of an airline is undoubtedly a stressful scenario for any traveler, but knowing your rights and the available options can help you navigate the situation with greater certainty.

Code-share flights involve a slightly more complex situation when it comes to requesting refunds or compensation. In a code-share agreement, two or more airlines share the same flight, with each airline assigning its own flight code and selling tickets independently. This can complicate determining responsibility in cases of issues such as delays, cancellations, or denied boarding. Here's what you need to know:

Identifying the Responsible Airline

Operating Carrier (Compagnia Aerea Operativa): Generally, the airline responsible for any compensation is the one actually operating the flight (operating carrier), not the one from which you purchased the ticket (marketing carrier). This means that if you encounter issues with a codeshare flight, you should contact the airline operating the flight for compensation.